Especially in these times of corona, mental health care (ggz) is of great value. This also applies to the care provided at the ggz location Eleos de Fontein, a specialist in Christian ggz. To be able to fully focus on this important core task, Eleos works together with professional partners who relieve the institution of non-healthcare related tasks. Recently, the institution signed a cooperation agreement with EW Facility Services; as of 1 April, the facility services provider will take care of the cleaning maintenance at the ggz location in Bosch en Duin.
In the quotation process, EW Facility Services already distinguished itself with its hospitality DNA. The proactive and personal way of communicating particularly attracted attention. "This client was looking for a high-quality and reliable cleaning party for the De Fontein location, who also had an eye for the care provided at the location," says Jeannot Peijen, care expert at EW Facility Services. "It is delicate care that Eleos offers its clients and it expects suppliers to understand this. Understanding the wishes and needs of the clients, listening and, where necessary, respecting the Christian culture, are of great importance. In order to guarantee this, EW Facility Services is deploying a manager at this location who has a passion for working in the care sector and a top-class hospitality attitude. The team naturally consists of experienced and well-trained cleaners. We ensure short lines of communication and Eleos has a single point of contact for all operational and tactical matters. In this way we relieve Eleos of all worries.
Cleaning programme on the up
EW Facility Services has redesigned the cleaning programme in its proposal for Eleos. It has implemented its characteristic manoeuvrability. For example, there are more possibilities for on-call service, which creates flexibility. Peijen: "Our national coverage enables us to scale up and down well in every region. For Eleos, we work with a regional flexpool of employees who are employed by various clients in the care, office and education segments within a 15-kilometre radius."
Personnel takeover: special plan (POP) for the employees taken over.
Professionalism, clear communication and optimum flexibility
According to the facilities service provider, unburdening goes beyond offering quality. Peijen: "If I had to describe the collaboration with Eleos in one sentence, I would say that it basically revolves around professionalism, clear communication and optimum flexibility. I am very proud that Eleos awarded us this contract and I have every confidence that our colleagues will do a fantastic job here."