02 February 2018
Students get acquainted with hospitality in the cleaning industry
During the Young Professional Experience Day on the 11th of January, we introduced some 450 MBO and HBO students to our vision on hospitality within the facility profession, in a unique and interactive way. We discussed the meaning of the concept of hospitality with the students who attended the EW Facility Services job session. This resulted in fun discussions that we, too, learned from.
Hospitality game
How can you introduce students to Hospitality in an interactive way? And what does Hospitality mean to different people? For the past year, we have developed the Hospitality Game, with the goal of making the concept concrete and tangible for our employees in an interactive manner. This game became the foundation for our job session with the students.
Under the supervision of trainer Marjolein Willemen, the students went to work with some questions from the game. Marjolein: "Everyone looks at hospitality in a different way. For example, what one person already considers a form of hospitality, isn't enough for the other person. By asking questions such as 'Doing something extra for someone is always appreciated. What was the last nice gesture that you made?' or 'If I had to give myself a grade for Hospitality, I would give myself a ...?', a lively and interesting discussion unfolded. Not only did this give students new insights, I also learned a lot by looking through their eyes."
The future experiences the future
At the end of the session, the students could win a free night at the Prinsenhof Suite, also known as the Hotel Room of the Future. It's a living lab where, for three years, innovative and creative solutions are tested in practice, with the aim to exceed the expectations of the guest, but also to inspire and innovate the hotel industry. A great prize to win for a student who is the future of this industry. Demi Kik, student at the ROC Mondriaan in The Hague, is the lucky winner and has the opportunity to experience the future for one night.
Last week, Marjolein went to The Hague to personally hand the prize to Demi. Marjolein: "I was warmly welcomed by the ROC Mondrian. Not only Demi, but also some of her fellow students were present, some of which were at the Young Professional Experience Day too. These students still remembered a lot about our job session. Which goes to show once again, that it was a successful day.
