01 February 2018
The Rotterdam Eye Hospital and EW Facility Services are striving for development and innovation together
Hospitality experience combined with flexibilisation and operational excellence.
Today is the start of the partnership between The Rotterdam Eye Hospital and EW Facility Services. From now on, the multi-service facility service provider will take care of the cleaning, window cleaning and sanitary supplies for The Rotterdam Eye Hospital.
Extra points for hospitality
Hospitality and a positive patient experience are essential elements of the service provision of the hospital. This played an important role in The Eye Hospital's choice to enter into a partnership with EW Facility Services. The facility services provider combines its years of experience in the hospitality industry - in which hospitality, experience, representativeness, changing use of spaces, fluctuating visitor numbers and 24/7 performance are central - with a high degree of flexibility and operational excellence. Albert van Schooneveld, Key Account Director at EW Facility Services: "Creating a safe, clean environment is the basis of our cleaning routine. Within the healthcare industry, infection prevention and control are an emphatic part of this routine. But the healthcare industry is changing, and it is important that healthcare institutions distinguish themselves ever more positively in terms of service, presentation and hospitality. With our services, we can make a valuable contribution to this."
The multi-service facility service provider does this by deploying a Facility Host, who is the point of contact for patients, visitors and employees of The Rotterdam Eye Hospital during the day. The distinctive clothing that the cleaning staff wear and the representative means and materials they use also make a valuable contribution. By using INSITE - the all-round solution of IT tools that EW Facility Services uses for on-site services - EW employees have more time and attention for what really matters: hygiene, patient safety and contact with patients, visitors and employees.
On the move
The Rotterdam Eye Hospital is the no. 1 knowledge and treatment centre for ophthalmic care in the Netherlands. Nico Klay, director of The Rotterdam Eye Hospital: "As a hospital, we are constantly moving forward. At both the medical and organisational level, we are constantly working on further development and introducing of innovations. EW Facility Services is a progressive and professional organisation with considerable insight into the medical process. The character of EW Facility Services fits well with the ambitions of our hospital." The facility services provider is proud to be working for a progressive organisation such as The Rotterdam Eye Hospital. Van Schooneveld: "We look forward to a long-term partnership in which flexibility and entrepreneurship are central."
Picture: Signing of the partnership
Picture (left to right): Marije Wildenborg (Sales Manager EW Facility Services), Nico Klay (CEO Eye Hospital), Mark Leijten (Regional Manager EW Facility Services), Wilco Kooijman (Services Team Leader Eye Hospital), Carola Doornbos (Procurement Services), Albert van Schooneveld (Key Account Director EW Facility Services), Els Steijger (Manager Purchasing & Sales, Eye Hospital)
